i. Aerosol Products Aerosol products require special handing as specified by federal, state and local regulations governing the transport of these items and can only be shipped via FedEx Ground or USPS to the 48-continental United States. We regret that we cannot ship aerosol products to Alaska, Hawaii, Puerto Rico or Internationally. At Cibu for Hair we comply with these regulations therefore the shipment of some products to certain locations my not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide an address in the United States to which we can deliver we will be happy to ship your full order.
ii. How soon will my order be shipped? All orders are processed once credit card authorization and verification have been obtained. Orders placed before 1:30 PM EST generally ship the next business day. Orders are shipped Monday - Friday, excluding holidays. There is no weekend service.
iii. How are shipping rates determined? Shipping charges are determined by your chosen shipping method, the weight of your order, and the delivery destination. To calculate your actual shipping charges fill the shopping cart and proceed to checkout. Complete the bill-to/ship-to information. Select your shipping method; the shipping charge will appear on your Total Order.
iv. Free standard shipping with $50 purchase. Free standard shipping with $50 purchase will automatically be applied at checkout. Free shipping for FedEX GROUND or USPS Parcel Post only. The applicable purchase amount does not include shipping, handling, or sales tax.
v. Can I track my package? For orders placed via FedEx, you can track your order online at fedex.com/Tracking, with the tracking number provided on your shipping confirmation email. You can also log in to your Cibu for Hair account to access your order’s tracking information. Orders shipped via USPS Priority Mail or Express mail can also be tracked at www.usps.com/Track
vi. What shipping methods are available? Most shipping addresses in the United States are shipped using FedEx. P.O. Boxes and APO/FPO addresses use U.S. Postal Service (Parcel, Priority or Express Mail).
1. FedEx Ground Shipping within the Continental US usually takes 3-5 business days while AK, HI, Guam, and Puerto Rico usually takes 6-8 days. International orders will arrive within 2-3 weeks
2. FedEx Overnight If placed before 1:30 PM EST on a regular business day, orders shipped via FedEx Overnight will be delivered to most addresses in the continental U.S. and Alaska by the end of the next business day. Not available to Hawaii, Canada, or the rest of the world. Overnight orders placed AFTER 1:30pm Eastern Time will ship the next business day. Please note, overnight orders placed AFTER 1:30pm on THURSDAY will ship on Friday and arrive on MONDAY. Overnight orders placed AFTER 1:30pm on Friday will ship on Monday and arrive on Tuesday. There is no weekend delivery service. a. Priority Overnight will arrive by 10:30am the next business day b. Standard Overnight will arrive by 3:00pm to business addresses and by 8:00pm to residential address the next business day c. Aerosol Exception Please note that we cannot ship orders containing aerosol products via overnight shipping due to restrictions specified by federal, state and local regulations governing the transport of these items.
3. FedEx International Shipments usually arrive between 5 and 15 business days depending on location. Please note any duties, tariffs or other government fees are the responsibility of the purchaser. a. Aerosol Exception: Please note we are unable to ship aerosol products to international addresses due federal, state and local regulations governing the transport of these items. The method of shipment is dictated by these regulations. At Cibu for Hair we comply with these regulations therefore the shipment of some products to certain locations my not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical street address in the United States to which we can deliver we will be happy to ship your full order.
4. U.S. Postal Service Parcel Post Shipments should arrive within 3-15 business days, depending on your location. Tracking is not available for USPS Parcel Post period
5. U.S. Postal Service Priority Mail Shipments should arrive within 2-3 business days to most locations.
6. U.S. Postal Service Express Mail Shipments should arrive within 1-3 business days.